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Frequently Asked Questions - Hexpert



  1. Do I pay per lead received?

    1. NO. Your minimal cost is to secure your exclusive spot in your zip code. Any consumer members that view your profile and request your contact information will be emailed directly to you within a few minutes of them doing so. In ADDITION, if you are a Platinum member, you will automatically receive the contact’s information for any consumer searching for your profession in your zip code. Therefore, regardless if it’s zero leads or 1000, you’ll pay the same crazy low fee per zip code per month.



  1. Do I have access to all member contact information in my purchased zip code(s)?

    1. No. You are provided a member’s contact information automatically if you are the current ranked Platinum member for that zip code. In other rankings (Gold or unranked) you’ll be sent that consumer’s contact information when they view your profile and request to connect. Any members from which you have received contact information is listed in your inbox.



  1. Are there other ways to generate leads on this website?

    1. ABSOLUTELY! We have set up a portal that provides opportunities for you to reach out to members in your assigned area. These areas are:

      1. Ask the Hexpert Section

        1. This section allows you to answer questions asked by members anonymously. By answering these questions, you help solidify your expertise. We allow (suggest) you to include your contact information in your response to have the consumer reach out to you directly!

      2. (More to come….)



  1. If a consumer isn’t yet ready to purchase, but already joined. What incentive would they have to come back to use the service?

    1. We offer more than a top professional directory service. Yes, that is our core. BUT, we periodically send our members emails reminding them of the added benefits available to them on their portal including (but not limited to) industry news, discounts, expert advice, etc.



  1. How many zip codes can I purchase?

    1. Any single Hexpert is limited to 5 zip codes. However, your score determines if and what status you qualify for regarding placement in that zip code (i.e., Platinum [only 1 Hexpert], or Gold [up to 3 Hexperts], or unranked)



  1. How is the pricing per zip code determined?

    1. We use a formula which uses the total number of households and the total household income average for that zip code as variables. Those are then calculated into a price. The areas with more households and higher income are priced a bit higher. The cost for most zip codes starts at just $7/month.



  1. Is there a guarantee on the number of leads received?

    1. No. Unfortunately we can’t guarantee this for several reasons. But you can increase your lead count by referring people to the website and utilizing the tools available in your portal. Also, regardless of how many you may receive at any point in time, your name and branding are still getting out there to the public at a ridiculously low price.



  1. Can I cancel at any time?

    1. Absolutely! However, due to the low cost for our service and to keep costs to a minimum, you pay for a pre-determined number of months at a time (i.e., quarterly, annually, etc.). In the event of cancellation, you would still finish the remaining pre-paid term. NO REFUNDS will be provided.



  1. I’m not happy with my score. Can I take the questionnaire again?

    1. Yes! You can re-take the questionnaire once a quarter. This is because all qualifying Hexperts are guaranteed their spot for 3 months at a time. During that time, Hexperts may take or re-take the questionnaire once per calendar year quarter. That higher score would take effect when that quarter expires. This is also to prevent people from “learning the answers” to the questions instead of being honest with their answers. There is a small $7 fee to re-take the questionnaire if you decide to do so.



  1. I’m currently a Gold or unranked member but of course want to be Platinum. I understand I can only get there with a high enough score. If I re-take the questionnaire and my score drops, what happens?

    1. Don’t worry. Some of our questions are tricky. But your score will not drop if you’re currently an approved Hexpert. So, feel free to re-take the questionnaire once a quarter to see if your standing improves without worry of losing your current score.



  1. Do the questions on the questionnaire ever change?

    1. Yes. We change and/or randomize the questions periodically.



  1. Are there any extra fees/costs associated with being a Hexpert?

    1. For Real Estate Agents (hereafter “agent”) only. They are required to pay a referral fee to the company owner (licensed Real Estate Agent) for any Home Expert Connect Members that do business with them. This is due to the nature of how the company is structured. It is designed with everyone in mind to keep costs as minimal as possible while providing a top platform for getting business. The monthly dues cover a portion of expenses and advertising. Referral fees from agents are used for the remaining expenses and to increase advertising for all our members. For Real Estate Agents, see the “Real Estate Agent FAQ’s”



  1. So let me get this straight….I pay as little as $7 per month for a zip code as a member. Regardless, if I receive 0 leads or 1000 leads in any month, since I am the ONLY Platinum member for that zip code, do I still only pay that $7 in this example?

    1. YES, that is correct! All members regardless of rank pay the same low fee per zip code. Survey results are the only way to increase your ranking for a zip code.

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